Rockauto always a step ahead
#1
Thread Starter
Senior Member
Posts like a Corvette
Joined: Feb 2009
Posts: 1,511
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From: Jersey Shore
Rockauto always a step ahead
So a part from rockauto broke as I was torquing it down. this is the email convo we had
J H <drummerond12@hotmail.com> wrote:
>
> I just purchased a transmission mount Anchor part number 2778. As I was
> torquing the mount to the bracket the stud on the mount sheared. How would I
> go about getting a new one from you?
>
> Thank you,
>
> Justin Howard
Good afternoon,
I'm sorry to hear the part you received was defective. I have asked my
warehouse to reship you a replacement part. At this time, we do not need the
part you received returned. Please hold on to the defective part until the
replacement arrives. At that time, the defective part can be discarded.
If you have any other questions, please let us know.
Thank you,
Chris N
RockAuto Customer Service
phone: (60 661-1376
fax: (60 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-528
Auto Parts Fast at RockAuto
J H <drummerond12@hotmail.com> wrote:
>
> I just purchased a transmission mount Anchor part number 2778. As I was
> torquing the mount to the bracket the stud on the mount sheared. How would I
> go about getting a new one from you?
>
> Thank you,
>
> Justin Howard
Good afternoon,
I'm sorry to hear the part you received was defective. I have asked my
warehouse to reship you a replacement part. At this time, we do not need the
part you received returned. Please hold on to the defective part until the
replacement arrives. At that time, the defective part can be discarded.
If you have any other questions, please let us know.
Thank you,
Chris N
RockAuto Customer Service
phone: (60 661-1376
fax: (60 836-5694
toll-free: 1-866-ROCKAUTO (1-866-762-528
Auto Parts Fast at RockAuto
#2
Joined: May 2006
Posts: 29,661
Likes: 34
From: Sheboygan Wisconsin
They rock. A while back I ordered a drivers side window motor. I got a box for that part but it had the passenger side motor. The promptly sent the right motor and didn't want the other one back.
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