post your service tag and I'll see what I can do.

PM sent.


This is the 3rd Dell I have purchased new and I absolutely love them. It'* unfortunate that this one is giving me a problem.

Thanks Hans.

hard drives are hard drives...they crap out.

80-90% of failures on desktops are hard drives for any computer brand.

hdd should be there monday. You can keep it for up to 10 days in case you need to get data off the other one (spare sata cable included)



incorrect. dells have next business day service unless its a *cheap* laptop. Most service calls are done by a variety of providers which have techs in every city in the US and canada. In the event the person can do the work by themself, then the part is overnighted and there is a return label to ship the defective part back.

There are no "dell repair centers" dells are not sold by circuit city or best buy unlike ...another popular brand.... so everything is done in your home by someone who is outsourced to fix it.

Dell has two facilities where the "depot repairs" are done. These only apply to sub-$1000 laptops generally. For desktops its cheaper and better for the customer to ship the parts to the customer and walk them thru the install process or send a service tech from an outsourced PC repair place to install the new parts. Help on the reinstall of the OS is done over the phone if required unless the system is within 30 days old.

Thanks Hans, now I have to get my butt in gear and copy everything that I need to put on the new hard drive.